Jordan Smith
Customer Service Advisor
jordan.smith@email.com07700 900123Manchester, UKlinkedin.com/in/jordansmith
Personal Statement
Reliable and friendly customer service advisor with 4 years' experience in fast-paced retail and call-centre environments. Proven track record of resolving customer queries first time and consistently exceeding satisfaction targets. Looking to bring strong communication skills to a new team.
Work Experience
Customer Service AdvisorMar 2022 – Present
Northern Retail Group
- Handled 60+ customer enquiries per day across phone, email and live chat.
- Maintained a 96% customer satisfaction score, the highest on the team.
- Trained 5 new starters on systems and complaint-handling procedures.
Sales AssistantJun 2020 – Feb 2022
High Street Stores Ltd
- Delivered excellent service on a busy shop floor, hitting weekly sales targets.
- Handled cash and card payments accurately with zero till discrepancies.
Education
A-Levels: Business, English, Psychology2018 – 2020
Manchester Sixth Form College
Grades: B, B, C
9 GCSEs (Grades 9–4)2013 – 2018
Greenfield Secondary School
Including Maths and English.
Skills
Customer serviceComplaint handlingMicrosoft OfficeTeamworkTime managementCash handling