Retail & Contact Centres

Customer Service Advisor CV example (UK)

Customer service roles value clear communication, problem-solving and a calm manner under pressure. Use numbers — call volumes, satisfaction scores, targets hit — to stand out.

Example personal statement

Friendly and efficient customer service advisor with 4 years' experience across phone, email and live chat. Consistently exceeds satisfaction and resolution targets and stays calm with difficult queries. Looking to bring strong communication skills to a customer-focused team.

Key skills to include

Complaint handlingActive listeningCRM systemsProblem solvingUpsellingTime managementTeamwork

Tips for a strong customer service advisor CV

Quantify everything: enquiries per day, CSAT score, first-contact resolution.
Name the systems you've used (Zendesk, Salesforce, etc.).
Show how you handle complaints calmly.

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